Customer service
What information is needed to provide a service, respond to a request or follow up?
BUSINESS WORKFLOW EXAMPLES
See how DPDP questions arise in everyday work.
Choose a type of business and follow a short example. See what information the team needs, which questions to ask and how Pramana can help keep track of next steps.
Explore a workflow
Choose an example. Move through three short steps: what happened, what to ask and how Pramana may help your team.
Start with the actual activity
The type of business alone does not tell you which legal rules apply. Use these examples to start a conversation, then check your own facts and the current official sources.
Take the free DPDP self-review →Examples to discuss
Hiring and workforce
Which teams and service providers handle applicant or employee information, and for what purposes?
Education and digital learning (schools, colleges and EdTech)
What personal data is handled through enrolment, support and communications, and which facts require special review?
Health and care (clinics and hospitals)
Which care, support or administrative activities involve digital personal data, and which teams need to verify purpose, role, access and relevant sector rules?
Financial services and payments (fintech, NBFC and banking contexts)
What payment or account activity is involved, which entities operate or support it, and which official requirements need separate scope review?
Digital commerce and subscription services
How do product, support, delivery and analytics activities use and share personal data?
Start with facts
- Map each activity separately.
- Identify the purpose, relevant people and data involved.
- Clarify the organisation’s role and relationships with other parties.
- Check commencement, statutory scope, exemptions and separate sector requirements.
- Bring unresolved questions to the appropriate accountable owner or adviser.
A scenario is not an applicability finding
Industry labels alone do not establish a legal role, exemption, Significant Data Fiduciary status or specific obligation. Use the official texts and assess actual facts.